Legal
Terms of service
The terms governing your use of Cloudskill.
1. Agreement
By creating a Cloudskill account or using the service, you agree to these terms. If you're entering this agreement on behalf of an organisation, you confirm you have authority to bind that organisation.
These terms are between you (or your organisation) and Tom Palmer (trading as Cloudskill), based in the United Kingdom.
2. The service
Cloudskill is a hosted platform that lets organisations manage which Claude skills their members can use. We provide a dashboard, a worker that responds to authentication requests, and storage for your skill catalogue and policies.
Cloudskill enforces policies through Claude's instruction-following, not through hard technical interception. We make no warranty that any particular policy will prevent any particular use.
3. Your responsibilities
You are responsible for:
- The skills you upload to your catalogue and any consequences of their use
- Keeping personal URLs (the per-seat secret tokens) confidential
- Ensuring your members have appropriate permissions to use the skills you assign them
- Complying with applicable law in your use of the service
- Compliance with Anthropic's terms of use for Claude
4. Acceptable use
You may not use Cloudskill to:
- Attempt to circumvent technical access controls or rate limits
- Reverse-engineer the service for purposes of building a competing product
- Upload skills designed to harm users, exfiltrate data, or violate Anthropic's terms
- Resell access to Cloudskill without our written agreement
- Use the service in violation of applicable law
5. Pricing and billing
Cloudskill is sold per seat per month or per year. Pricing is published on our pricing page and may change with at least 30 days' notice. Existing customers are grandfathered to their current pricing for the duration of their active subscription.
Billing is handled by Lemon Squeezy as our merchant of record. They handle VAT collection and remittance globally.
Subscriptions automatically renew at the end of each billing period unless cancelled. You can cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period; we don't refund mid-period for annual plans.
6. Trial period
New customers receive a 14-day free trial. You can cancel during the trial without being charged. If you don't cancel, your card is charged on day 15 at the price quoted at sign-up.
7. Service availability
We strive for high availability but do not currently offer a contractual SLA. The service is provided "as is" without uptime warranty. If Cloudskill is unreachable when a member starts a Claude chat, the chat continues without the manifest in place; this is a degraded mode but does not block usage.
For organisations on enterprise contracts (200+ seats), we offer contractual SLAs with credits for unmet availability targets. Contact us to discuss.
8. Data and content
You retain all rights to the skill content you upload. By uploading, you grant us a limited licence to host, store, transmit, and display your content as necessary to provide the service.
You can export your content at any time. We delete your content within 30 days of account termination (with backups removed within an additional 30 days).
9. Intellectual property
Cloudskill and all its underlying technology remain our property. These terms do not transfer any ownership of our intellectual property to you.
10. Confidentiality
We treat your skill content, member emails, and audit logs as confidential. We don't access them except as necessary to operate the service, respond to support requests you initiate, comply with legal obligations, or investigate suspected violations of these terms.
11. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising from these terms or your use of the service is limited to the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
Nothing in these terms limits liability that cannot be limited by law (e.g. for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence).
12. Termination
Either party may terminate this agreement at any time. You can cancel your subscription from the dashboard. We can terminate for material breach of these terms, with reasonable notice where practical.
On termination, your access to the service ends. We delete your data per our data retention schedule.
13. Changes to these terms
We update these terms when our practices change or new requirements arise. Material changes are notified by email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance.
14. Governing law
These terms are governed by the law of England and Wales. Any dispute is subject to the exclusive jurisdiction of the English courts, except where applicable law (such as consumer protection law in your jurisdiction) gives you the right to bring proceedings elsewhere.
15. Contact
Questions about these terms: hello@cloudskill.app