Legal

Terms of service

The terms governing your use of Cloudskill.

1. Agreement

By creating a Cloudskill account or using the service, you agree to these terms. If you're entering this agreement on behalf of an organisation, you confirm you have authority to bind that organisation.

These terms are between you (or your organisation) and LIONS, TYGAS AND BAIRS LTD, a company registered in England and Wales (company number 15459732), with registered office at Mulberry Cottage, Mulberry Close, Horsham, West Sussex, United Kingdom, RH12 2NH.

2. The service

Cloudskill is a hosted platform that lets organisations manage their AI skills with version control, distribution links, an audit trail, and the workflow your team needs. We provide an admin dashboard, distribution links for releasing skills to your members, and storage for your skill catalogue and access policies.

Cloudskill controls the distribution of skills: a distribution link checks a member's access policy before releasing a skill file. Once a skill has been downloaded, it runs inside the member's own AI agent and is outside Cloudskill's control. We make no warranty that an access policy will prevent any particular use of a skill that has already been downloaded.

3. Your responsibilities

You are responsible for:

  • The skills you upload to your catalogue and any consequences of their use
  • Keeping your account sign-in credentials confidential
  • Ensuring your members have appropriate authorisation from you to use the skills made available to them
  • Complying with applicable law in your use of the service
  • Complying with the terms of use of the AI agents and platforms your team uses with skills from Cloudskill

4. Acceptable use

You may not use Cloudskill to:

  • Attempt to circumvent technical access controls or rate limits
  • Reverse-engineer the service for purposes of building a competing product
  • Upload skills designed to harm users, exfiltrate data, or violate the terms of any AI platform
  • Resell access to Cloudskill without our written agreement
  • Use the service in violation of applicable law

5. Pricing and billing

Cloudskill is sold per seat per month or per year. Pricing is published on our pricing page and may change with at least 30 days' notice. Existing customers are grandfathered to their current pricing for the duration of their active subscription.

Subscriptions automatically renew at the end of each billing period unless cancelled. You can cancel at any time by emailing us. Cancellation takes effect at the end of the current billing period; we don't refund mid-period for annual plans.

6. Trial period

New customers receive a 14-day free trial with no credit card required. At the end of the trial, you choose whether to subscribe; we do not charge you automatically. If you subscribe, billing begins at the price quoted at sign-up.

7. Service availability and warranties

We strive for high availability but do not currently offer a contractual SLA. If Cloudskill is unreachable, skills your members have already downloaded and installed are unaffected; the dashboard and distribution links are temporarily unavailable until service is restored.

For organisations on enterprise contracts (200+ seats), we offer contractual SLAs with credits for unmet availability targets. Contact us to discuss.

Except as expressly stated in these terms, the service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We disclaim, to the maximum extent permitted by law, all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or free of viruses or other harmful components, nor that defects will be corrected.

8. Data and content

You retain all rights to the skill content you upload. By uploading, you grant us a limited licence to host, store, transmit, and display your content as necessary to provide the service.

You can export your content at any time. We delete your content within 30 days of account termination (with backups removed within an additional 30 days).

9. Intellectual property

Cloudskill and all its underlying technology remain our property. These terms do not transfer any ownership of our intellectual property to you.

10. Confidentiality

We treat your skill content, member emails, and audit logs as confidential. We don't access them except as necessary to operate the service, respond to support requests you initiate, comply with legal obligations, or investigate suspected violations of these terms.

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising from these terms or your use of the service is limited to the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

Nothing in these terms limits liability that cannot be limited by law (e.g. for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence).

12. Indemnification

You agree to indemnify and hold us harmless from any claim, demand, loss, or damages, including reasonable legal fees, brought by a third party arising out of: your use of the service; your violation of these terms; your violation of any law or third-party right (including intellectual property rights); or the content you upload to the service.

We will notify you promptly of any such claim and reasonably cooperate with your defence. You may not settle any claim that imposes obligations or admissions on us without our prior written consent.

13. Force majeure

Neither party is liable for any failure or delay in performance caused by events outside its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, labour disputes, internet or telecommunications outages, third-party service failures, or pandemics. The affected party will use reasonable efforts to resume performance as soon as practicable.

14. Dispute resolution

If a dispute arises out of or relates to these terms or the service, the parties will first attempt to resolve it through good-faith informal negotiation, initiated by written notice from one party to the other. The parties will negotiate for at least 30 days before either may begin formal proceedings.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction at any time, including to protect intellectual property or confidential information.

15. Termination

Either party may terminate this agreement at any time. You can cancel your subscription from the dashboard. We can terminate for material breach of these terms, with reasonable notice where practical.

On termination, your access to the service ends. We delete your data per our data retention schedule.

16. Changes to these terms

We update these terms when our practices change or new requirements arise. Material changes are notified by email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance.

17. Governing law

These terms are governed by the law of England and Wales. Any dispute is subject to the exclusive jurisdiction of the English courts, except where applicable law (such as consumer protection law in your jurisdiction) gives you the right to bring proceedings elsewhere.

18. Contact

LIONS, TYGAS AND BAIRS LTD
Company number 15459732, registered in England and Wales
Registered office: Mulberry Cottage, Mulberry Close, Horsham, West Sussex, United Kingdom, RH12 2NH
Questions about these terms: hello@cloudskill.com

Last updated: 21 May 2026.