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How do I install the Cloudskill skill in Claude?

After purchase, you and each team member receive a personal Cloudskill URL. Add it to your Claude preferences (Settings → Profile) as My Cloudskill URL is https://api.cloudskill.app/v2?u=YOUR_TOKEN. Then install the Cloudskill skill from your admin dashboard. The skill runs at the start of every chat and fetches your manifest.

My team member can't see a skill they should have access to.

Three things to check, in order: confirm the policy toggle is on for that user from your admin dashboard; ask the user to start a fresh Claude conversation (changes apply from the next chat onward, not retroactively to in-progress ones); confirm the user's Cloudskill URL is correctly set in their Claude preferences. If all three are correct and the issue persists, email us.

A team member should not have access to a particular skill.

Toggle it off from the admin dashboard. The change applies from their next chat. The user will see a denied entry in their manifest if they ever attempt to use it.

Can I migrate an existing skill from elsewhere into Cloudskill?

Yes. Skills are markdown files with optional frontmatter. Upload the file to your catalogue from the admin dashboard. If you have a skill currently shared via Anthropic's native sharing, you can export it from Claude and upload directly.

Does Cloudskill work for Claude API users, or only claude.ai?

Cloudskill is built for the claude.ai (and Claude apps) experience because that's where skills run. API customers manage skill-equivalent prompts directly in their code and don't need a governance layer the same way. If you have a use case for governance over API usage, email us — we're interested.

What happens if Cloudskill goes down?

If Cloudskill is unreachable when a user starts a chat, the Cloudskill skill will report the failure to Claude. Claude will continue the conversation without the manifest in place. This is a degraded mode but does not block users from working. Status is published at status.cloudskill.app.

Do you offer phone or video support?

For organisations on enterprise contracts (200+ seats), yes — scheduled video calls with the team. For all other plans, email is our support channel.

I have a feature request.

Send it to hello@cloudskill.app. We read every request, prioritise based on aggregate demand, and reply when we ship things related to your request.