Reach us directly.

How do I get a skill from Cloudskill into my AI agent?

Open the distribution link your admin shared with you and sign in. If your access policy allows it, you'll download a .skill file. Install that file in your AI agent the same way you'd add any skill — Cloudskill produces a standard file in the Agent Skills format, so it works with the agents that support that format.

My team member can't see a skill they should have access to.

Two things to check, in order: confirm the member's access policy includes that skill from your admin dashboard; and confirm the member has opened the current distribution link and signed in with the email address tied to their seat. If both are correct and they still can't download, email us.

A team member should not have access to a particular skill.

Change the member's access policy from the admin dashboard to exclude that skill. From then on, they won't be able to download it through a distribution link. If they've already downloaded and installed it, the file stays in their AI agent until they remove it — changing a policy controls distribution, not files already in someone's hands.

Can I migrate an existing skill from elsewhere into Cloudskill?

Yes. Skills are markdown files with optional frontmatter. Upload the file to your catalogue from the admin dashboard. If a skill is currently shared through an AI agent's own sharing feature, export it from there and upload it to Cloudskill directly.

Does Cloudskill work with API or programmatic use of AI models?

Cloudskill manages skills in the Agent Skills format, which is built for interactive AI agents and assistants. Teams using AI models programmatically through an API typically manage their prompts and instructions directly in their own code, where a separate management layer isn't needed in the same way. If you have a use case for skill management around API usage, email us — we're interested.

What happens if Cloudskill goes down?

Skills your team has already downloaded and installed keep working — they live in each member's AI agent, not on Cloudskill. While Cloudskill is unreachable, the dashboard and distribution links are temporarily unavailable, so new downloads and catalogue changes have to wait until service is restored. Status is published at our status page.

Do you offer phone or video support?

For organisations on enterprise contracts (200+ seats), yes. Scheduled video calls with the team. For all other plans, email is our support channel.

I have a feature request.

Send it to hello@cloudskill.com. We read every request, prioritise based on aggregate demand, and reply when we ship things related to your request.